FAQ
Frequently Asked Questions
- When will my order ship?
On-hand merchandise will be shipped within a week of purchase. Pre-ordered merchandise will be shipped after production is completed. Shipping confirmation emails will be sent to each customer as their products are shipped. Estimated shipping dates are 1-2 months after the closing of a pre-ordered item.
- Do you ship internationally?
Yes, we ship internationally. Shipping rates are dependent on USPS First Class prices which is automatically calculated upon checkout.
- What happens if I don't receive my order or if I receive a faulty product?
A tracking number will be provided upon shipment confirmation. After your order is shipped, we will not be responsible for any courier problems such as customs and damages.
- Can I refund my order?
Once payment has been confirmed, you will not be able to request a refund.
- How are digital products processed?
Upon purchase, the digital product will automatically be emailed with a download link.
If you have any further questions, please contact us via email: admin@eien-project.com or through the Contact Form below.